Mahshaf Return & Exchange Policy

At Mahshaf.com, we strive to provide you with high-quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help you with our Return and Exchange Policy.

Returns
  1. You may return any eligible product within 14 days of the purchase date. To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.
  2. To initiate a return, please contact our customer support team at support@mahshaf.com to request a return authorization.
  3. Once your return is approved, you will receive instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
  4. After we receive and inspect your return, we will issue a refund to your original payment method. Please allow 7 days for the refund to be processed.
Exchanges
  1. If you received a defective or damaged product, you may request an exchange for the same item. Please contact our customer support team within 3 days of receiving the product to initiate an exchange.
  2. Exchanges are subject to product availability. If the item is no longer in stock, we will provide a full refund.
Non-Returnable Items
  1. Certain items are not eligible for return or exchange, including:
    • Personalized or custom-made products.
    • Items that are not in their original condition.
    • Items that are damaged or missing parts for reasons not due to our error.
Refund Processing
  1. Refunds will be processed in the original form of payment used for the purchase. If your refund is approved, you will receive an email notification.
Shipping Costs
  1. Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
Return and Exchange Period
  1. Returns and exchanges must be initiated within 14 days of the purchase date.
Contact Us
  1. If you have any questions or concerns regarding our return and exchange policy or need assistance with a return or exchange, please contact our customer support team at support@mahshaf.com
Changes to Return and Exchange Policy
  1. We reserve the right to update or change this policy at any time. It is your responsibility to review this page periodically for any modifications.

By making a purchase on Mahshaf.com, you agree to abide by the terms and conditions outlined in this Return and Exchange Policy.

Last Updated: October 11, 2023